Fine Arts Technical Help

Welcome to the Faculty of Fine Arts Support page. A central repository of FAQs and documentation put together by technicians and professionals. If you are looking for a Fine Arts department web page, head on over to http://www.concordia.ca/finearts.html
Use the search bar or chose a category to look around. Login with your CDA account and contact us if you want to become an author (staff and faculty).

Class/laboratories onsite recording support

CTL and IITS are offering the following services via this request form.
  • Audio-video recording equipment on local computers and laptops in designated classrooms on campus.
  • Mobile filming kit on both campuses to help faculty record lab components that cannot be moved off-site.
  • Studios equipped with Lightboards, recording equipment and dedicated technicians on both campuses. More info on Lightboard Studios.

SentinelOne Anti-Virus

The university has switched to SentinelOne for anti-virus protection on all university owned assets. It is not available for personal computers, but we can recommend you install the home version of Sophos which is free since the trial version of Sophos does not expire.

CDA is deploying the SentinelOne client on all CDA managed assets. For those not directly managed by CDA we will install it for you remotely, but some manual intervention on your part will be needed to allow SentinelOne to access your computer.

For users on a Mac that have High Sierra, Mojave or Catalina the manual authorization process is listed on this page: https://www.concordia.ca/finearts/cda/support/faq/sentinelone-anti-virus.html

For users on macOS Catalina (10.15.4+) and Big Sur the procedure to activate SentinelOne is here: https://www.concordia.ca/finearts/cda/support/faq/sentinelone-anti-virus-new.html

For Windows users, it will be seamless and no intervention is needed. For those at home, you’ll need to be connected via VPN for the install to take place.

If you have trouble, please open a ticket by emailing help@concordia.ca and saying that it should go to the Fine Arts queue to expedite your request for help.

How to get Adobe CC

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Both staff and students can use the instructions below to access Adobe software. This page also contains links to a form for teachers to request licenses for their entire class. Don’t worry we just need your class number, not all your student names. If a teacher or staff needs their own license, they have to request a staff license by emailing help@concordia.ca.

Concordia has secured a limited amount of Adobe CC licenses for students that will be active as long as you remain an active student enrolled in a class listed below. The license does not grant access to most web only applications and cloud services, such as the cloud version of Lightroom.

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Hours and access to equipment

Update:

The Patron Portal is now open to all users.  All patron classes may only have a single reservation in the system at a time.  All bookings will be reviewed by depot staff prior to being finalized in order to ensure pick-ups and returns fit into the limited available timeslots; one user every 15 minutes in order to ensure limited contact between users and staff. 

Depot hours are 9:30am to 5:30pm Monday through Friday.

Undergraduate students have a maximum 7 day booking period with no possibility of renewal.  If equipment is required again there will need to be a two week period between the end of one reservation and the beginning of the next.

Graduate students will have a one time 4 week booking for the semester.  All work requiring equipment from the EV Depot will need to be completed during this period.

 

The Fine Arts depots, including the CDA general pool, MB Theatre Dance and Music, IMCA, DCART and Photography depots, are circulating equipment out of the FOFA Gallery on the 1st floor of the EV building. This is in an attempt to ease the need for students and Faculty to access the building unnecessarily.  This also allows users to get equipment without the need for filling out the One Time Only or Recurring Access forms.  Users will enter and exit through the Ste. Catherine St. door to the gallery located half way between Guy and Mackay Sts.

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Video and Audio Project Support

The CDA offers remote support for student video and audio projects. This includes support for hardware (cameras, audio recorders, lights, display devices) and software, especially the Adobe CC applications (Premiere, After Effects, Media Encoder and Audition) as well as Pro Tools and DaVinci Resolve. Please contact Phil Hawes by email. If the issue cannot be resolved by email then it is possible to reserve a Zoom or MS teams meeting. Please also take a look at this technical documents page on the CDA website.

Changing your MyConcordia.ca password

If you decide to change your password that is associated with your netname, please be aware of the following.

  1. It takes about an hour for systems at Concordia to sync with each other. So change it and wait about an hour before attempting to login.
  2. If you don’t change it at the same time on all your devices, then your account may get locked. This happens because after about five attempts to login with the wrong password, the system will lock your account for about 15 minutes. So if you forgot that your old phone that you gave your son or daughter as an example, still has your Concordia email setup, that old phone will be trying to login with the wrong password and will lock up your account. At that point the only solution is to find the device and change or delete that account.

Additional Resources